Lack of transparency in organizations may not directly give birth to some major challenge, but it certainly makes things exponentially more complicated for when some other problems arise. When only a few people of an organization know something that others don’t, it can translate into an ugly turn of events in the face of a crisis. As such, the importance of transparency and clarity cannot be emphasized enough.
Of course, communication is central, but what will you communicate when there is no cohesiveness in the message being sent through various levels and channels in the organization? The effectiveness of communication is also dependent on how transparent matters are kept.
Keep reading to learn for ways you can employ so that your organization is a transparent one; one that has everyone on the same page at all times.
Alignment of the higher management
It is only natural to have opposing standpoints on issues being faced by the organization; especially in case of higher management with equally higher egos. But there are some things, crucial to the survival of the organization, on which everyone has to agree. The core goals and objectives of the organization, what line of action to follow as a standard when a crisis hits and what success means for the organization are some of the factors that need agreement from all the people involved. Conflict at such important matters will most likely transcend into conflict at lower levels as well. In order to ensure that the same message flows through, the higher management has to agree on these matters.
Keep representatives from lower and middle management in the loop
Most problems originate when there is lack of understanding at various levels of management. What higher management thinks they have told sufficiently clearly may not be enough for the middle management, which will further create ambiguity when it reaches frontline employees. When you are looking to build a transparent organization, at least on issues that affect everyone, you must have everyone in the loop. And ‘everyone’ certainly doesn’t mean that you gather each and every employee and start shouting at the top of your lungs; it simply means to have representatives of all levels of management in the loop so that message is sent through clearly.
Explain things in economic terms
The ultimate goal of every modern business is to further their profits and develop consistently – through ethical means of course. When the effectiveness of a certain decision is being judged, it is basically the financial impact of it that is being pointed towards. It is important that the higher as well as middle management is equipped with skills to explain things in financial and economic terms so that their decisions have a solid ground beneath them. Taking decisions and not being able to successfully explain their reason results in ambiguity and varying interpretations that are not all good for the organization. So whatever decision is being taken has to have a sound financial justification that is easily explainable to everyone.
April Salsbury, MBA is a strategist, an analyst, an operational guru, a recognized leader and C-suite global healthcare executive with drive and focus for competitive markets. Co-host of The Business Forum Show and regular contributor to various business journals, she possess multi-functional and multi-national competencies with more than 15 years experience in business and healthcare. Her expertise is in invigorating revenue growth and infusing value of lean practices in growing companies through improvements to cash flow and operations management.
Fueling revenue, growth and profit, Salsbury & Co. is a consultancy firm focused on helping businesses and healthcare organizations achieve excellency. Our specialists have executive experience combined with deep functional expertise to provide our clients with services that drive real impact and results.
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